eWallet
33 eWallet app is a mobile payments app that allows users to conveniently manage multiple prepaid cards in one place.
As a pioneering multi-scheme prepaid card platform, 33 eWallet allows customers to conveniently manage all of their prepaid spending activity in a single app.
Fund transfers using the Faster Payment System (FPS)*
Wallet-to-wallet transfers*
Utilize the UnionPay QR Code for payment transactions*
Manage multiple prepaid cards within one app
*33 Finance personal prepaid card only
FAQS
Frequently Asked Questions
1. What is the 33 Finance Prepaid Card?
33 Finance offers a variety of prepaid cards, including American Express, Mastercard, and UnionPay, to meet the diverse needs and preferences of different customers. As long as the merchant accepts American Express, Mastercard, or UnionPay, you can use the corresponding prepaid card to make purchases. Unlike credit cards, prepaid cards require a specific amount of money to be loaded onto the card beforehand, ensuring that you have better control over your spending.
Cardholders can choose prepaid card products that meet their individual needs. Each prepaid card can be conveniently used through the corresponding payment network at merchants worldwide that accept the card issuer.
2. Who can apply for a 33 Finance Prepaid Card?
Prepaid Gift Card: Available to everyone.
Prepaid Personal Card: Available to customers aged 16 and above.
3. Does the 33 Finance Prepaid Card have an expiration date?
Prepaid Gift Card: Valid for 12 months from the date of purchase.
Prepaid Personal Card: Valid for 24 months from the date of purchase.
4. Can I transfer the ownership of a prepaid card?
Prepaid Gift Card: Transferable before signing the back of the card.
Prepaid Personal Card: Non-transferable.
5. What is the difference between the local version and the international version of the prepaid card?
Local Version: Can only be used at physical and online merchants in Hong Kong.
International Version: Can be used at merchants worldwide that accept the card issuer.
6. How do I activate my prepaid card?
Download the 33 eWallet app. After successfully registering, click on “My Cards,” then select “Card Activation.” Follow the instructions to enter the card details. Once activation is complete, you can start using the card immediately.
7. How can I delete my eWallet account?
To request the deletion of your eWallet account, please send an email to cs@33finance.com. Ensure that the subject line reads “33 eWallet Account Deletion Request” and include only the mobile number associated with the account you wish to delete in the email. Please DO NOT include any other personal information. Our Customer Service Officer will call the provided mobile number for verification. Typically, we delete the account within 30 days of receiving the deletion request.
