Card Purchase
    • Purchase by cash
      • You may purchase 33 Finance  Prepaid Cards over the counter at:
        (1) Suite 807, Tower 1, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
        (2) Circle K Convenience Stores (Mastercard and UnionPay Gift Card only)
    • Pay with bank transfer or cheque
      • You can transfer your payment through ATM, or bank in by cheque to our account in the following banks in Hong Kong:
        (1) Bank of Communications Co., Ltd. Hong Kong Branch

        (2) China Construction Bank (Asia) Corporation Limited

        (3) Bank of China (Hong Kong) Limited

        You can transfer your payment through Faster Payment System (FPS) to our account (FPS ID:167381714) from any FPS participating local banks or Stored Value Facility (SVF).

        You may collect your cards directly after we acknowledge receipt of your fund. For cheque payment, two days of cheque clearing is required to activate your card.

    • Pre-purchase via phone
      • For inquiries and reservations, please call our Customer Service Hotline at 3900-9888 (for Prepaid Card by Mastercard) or 3900 9833 (for Prepaid Cards by American Express or UnionPay) to confirm the number of cards you would like to purchase (Each customer can purchase a maximum of three Personal Cards with total limit not exceeding HKD200,000 (or equivalent) or one 33 Finance Personal Prepaid Card with pre-determined maximum limit of HKD200,000 and Gift Cards with total value not exceeding HKD25,000), payment method and your contact information.
        After the payment is settled (within 3 working days), you may collect your cards at our office with payment receipt, completed application form, personal identity document and valid residential address proof of the latest 3 months (Applicable to Personal card).

    If the cards are damaged, Cardholders can apply for replacement cards  at our office during normal business hours. Cardholders will have to provide their proof of personal identification and return the existing damaged cards to us  when requesting for a replacement card. If Gift Cards have malfunctioned due to reasons other than Cardholder’s fault, the company will issue new cards free of charge. If the cards are damaged due to Cardholder’s fault, a  handling fee of HKD80 will be charged for a replacement card.