33 Finance

Reload Channels

Account Name: 33 Financial Services Limited

1) Bank Of China (Hong Kong) branches

HKD Account (applicable to deposit / transfer in HKD)
Bank Code: 012
Branch Code-Bank Account Number: 687-1-020870-0
Multiple-Currency Account (only deposit / transfer in USD, JPY, EUR and RMB are accepted)
Bank Code: 012
Branch Code-Bank Account Number: 687-92-17778-1


2) China Construction Bank (Asia) branches

Multiple-Currency Account (only deposit / transfer in HKD, USD, JPY, EUR and RMB are accepted)
Bank Code: 009
Branch Code-Bank Account Number: 669-012883511


3) FPS 

HKD Account (applicable to deposit / transfer in HKD)
FPS ID: 167381714
Please quote your 33 Finance Prepaid Card number on the bank-in receipt and confirm with us by one of the following options:
  1. Email bank-in receipt to customer.services@33finance.com
  2. Fax bank-in receipt to (852) 3109 7411

Register your personal card using the same HK / mainland China mobile number as the prepaid card record via the FPS service in the 33 Finance mobile app (33 eWallet), and you can make a credit transfer from other bank# to your personal prepaid card instantly using your mobile number

you can also reload  your Card at 7-Eleven Convenience Stores (HK) from HK$200 to HK$5,000 per transaction

Visit our office at Suite 807, Tower 1, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong for reloading

you can also reload your Card at Circle K Convenience Stores (HK) from HK$ 200 to HK$ 5,000 per transaction.

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K11 MUSEA

G/F Koncierge and KLUB 11 Koncierge (4F) at K11 MUSEA

Circle-K-store-Hong-Kong

Circle K

Circle K Convenience Stores

7-Eleven

7-Eleven Convenience Stores

Harbour City

Level 4, Ocean Terminal, Harbour City (near Shroff Office)

Times Square

Level 2, The Perfect Gift card Counter (near Concierge)

Purchase Channels

Channel 1

Suite 807, Tower 1, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong​

Channel 3

7-Eleven Convenience Stores (American Express Gift Card only)

Channel 5

You may purchase Times Square Gift Card over the counter at Level 2, The Perfect Gift card Counter (near Concierge) or at Suite 807, Tower 1, Silvercord, 30 Canton Road, Tsim Sha Tsui

Channel 2

Circle K Convenience Stores (Mastercard and UnionPay Gift Card only)

Channel 4

You may purchase Harbour City Gift Card over the counter at Level 4, Ocean Terminal, Harbour City (near Shroff Office) or at Suite 807, Tower 1, Silvercord, 30 Canton Road, Tsim Sha Tsui

$19

Personal Card

Per month

$49

  • Union Pay
  • Mastercard 
  • American Express

Per month

$99

Harbour City Gift Card

Per month

$49

Times Square Gift Card

Per month

Fees & charges

33 Finance Prepaid Card Fees and Charges Table - American Express Gift Card
Specifications HKD Card
New Card Fee (per card)
Waived
Card Replacement Fee (per card)
HKD 80
Card Redemption Fee (per card)
HKD 80
Foreign Currency and / or Overseas Transaction Handling Fee (on transaction amount)
1.8%
Small Transaction Handling Fee (per transaction on transaction with amount equals to or less than HK$10)
HKD 4
Waived for the first 3 transactions per card
Non-HK Dollar Currency Handling Fee on purchase (on purchase amount)
0.5%
Detailed Transaction Record Fee (per month’s transaction record)
HKD 50
Transaction Verification and Transaction Proof Retrieval Fee (per transaction)
HKD 120
Balance Enquiry via IVRS, Website, Mobile App, Wechat (Chinese Version Only)
Free
Refund Transaction Handling Fee (per transaction)
HKD 4
Waived for the first 3 refund transactions per card
Monthly Card Management Fee (waived for the first 3 calendar months upon purchase)
HKD 1
Expired Management Monthly Fee (deducts from the remaining balance of the expired card monthly)
10% of remaining balance or min HKD80
Dormant Account Management Fee per calendar month (no activity for 6 months, fee will be collected from the 7th month)
HKD 10
33 Finance Prepaid Card Fees and Charges Table - Mastercard Gift Card
Specifications HKD Card USD Card
New Card Fee (per card)
Normal: Waived
Photocard: HKD 50
USD 7
Card Replacement Fee (per card)
HKD 80
USD 10
Card Redemption Fee (per card)
HKD 80
USD 10
Foreign Currency and / or Overseas Transaction Handling Fee (on transaction amount)
1.8%
2%
Small Transaction Handling Fee (per transaction on transaction with amount equals to or less than HK$10)
HKD 4
USD 0.5
Waived for the first 3 transactions per card
Non-HK Dollar Currency Handling Fee on purchase (on purchase amount)
0.5%
Detailed Transaction Record Fee (per month’s transaction record)
HKD 50
USD 6
Transaction Verification and Transaction Proof Retrieval Fee (per transaction)
HKD 120
USD 15
Balance Enquiry via IVRS, Website, Mobile App, Wechat (Chinese Version Only)
Free
Balance Enquiry viaMastercard ATM Network(per transaction)
HKD 5
USD 1
Refund Transaction Handling Fee (per transaction)
HKD 4
USD 0.5
Waived for the first 3 refund transactions per card
Monthly Card Management Fee (waived for the first 3 calendar months upon purchase)
HKD 1
USD 0.1
Expired Management Monthly Fee (deducts from the remaining balance of the expired card monthly)
10% of remaining balance or min HKD80
10% of remaining balance or min USD 10
Dormant Account Management Fee per calendar month (no activity for 6 months, fee will be collected from the 7th month)
HKD 10
USD 1
33 Finance Prepaid Card Fees and Charges Table – UnionPay Gift Card
Specifications HKD Card
New Card Fee (per card)
Normal: Waived
Photo Card: HKD 50
Card Replacement Fee (per card)
HKD 80
Card Redemption Fee (per card)
HKD 80
Foreign Currency and / or OverseasTransaction Handling Fee (ontransaction amount)
1%
Small Transaction Handling Fee (per transaction on transaction with amount equals to or less than HK$10)
HKD 4
Waived for the first 3 transactions per card
Non-HK Dollar Currency Handling Fee on purchase (on purchase amount)
0.5%
Detailed Transaction Record Fee (per month’s transaction record)
HKD 50
Transaction Verification and Transaction Proof Retrieval Fee (per transaction)
HKD 120
Balance Enquiry via IVRS, Website, Mobile App, Wechat (Chinese Version Only)
Free
Refund Transaction Handling Fee (per transaction)
HKD 4
Waived for the first 3 refund transactions per card
Monthly Card Management Fee (waived for the first 3 calendar months upon purchase)
HKD 1
Expired Management Monthly Fee (deducts from the remaining balance of the expired card monthly)
10% of remaining balance or min HKD80
Dormant Account Management Fee per calendar month (no activity for 6 months, fee will be collected from the 7th month)
HKD 10
33 Finance Prepaid Card Fees and Charges Table - Harbour City Gift Card
Specifications HKD Card
New Card Fee (per card)
Waived
Card Replacement Fee (per card)
HKD 80
Card Redemption Fee (per card)
10% of the card face value or min HKD200
Detailed Transaction Record Fee (per month’s transaction record)
HKD 50
Transaction Verification and Transaction Proof Retrieval Fee (per transaction)
HKD 120
Balance Enquiry via IVRS, Website, Mobile App, Wechat (Chinese Version Only)
Free
Expired Management Monthly Fee (deducts from the remaining balance of the expired card monthly)
10% of remaining balance or min HKD80
33 Finance Prepaid Card Fees and Charges Table - Times Square Gift Card
Specifications HKD Card
New Card Fee (per card)
Waived
Card Replacement Fee (per card)
HKD 80
Card Redemption Fee (per card)
10% of the card face value or min HKD200
Detailed Transaction Record Fee (per month’s transaction record)
HKD 50
Transaction Verification and Transaction Proof Retrieval Fee (per transaction)
HKD 120
Balance Enquiry via IVRS, Website, Mobile App, Wechat (Chinese Version Only)
Free
Expired Management Monthly Fee (deducts from the remaining balance of the expired card monthly)
10% of remaining balance or min HKD80
33 Finance Prepaid Card Fees and Charges Table - K11 MUSEA Gift Card
Specifications HKD Card
New Card Fee (per card)
Waived
Card Replacement Fee (per card)
HKD 80
Card Redemption Fee (per card)
20% of the card face value or min HKD200
Detailed Transaction Record Fee (per month’s transaction record)
HKD 50
Transaction Verification and Transaction Proof Retrieval Fee (per transaction)
HKD 120
Balance Enquiry via IVRS, Website, Mobile App, Wechat (Chinese Version Only)
Free
Expired Management Monthly Fee (deducts from the remaining balance of the expired card monthly)
20% of remaining balance or min HKD200

Prepaid Card Term & Conditions

Frequently asked questions (FAQs)

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33 Finance Prepaid Card issues American Express, Mastercard and UnionPay cards to cater for the different needs and preferences of our customers. The 33 Finance American Express® Prepaid Cards can be used worldwide at establishments accepting payment via American Express. Whereas the new card fee for the 33 Finance American Express Gift Card is waived, the new card fee for the 33 Finance American Express Personal Prepaid Card is HKD60. 33 Finance Mastercard Prepaid Card is an International Mastercard authorized, world-widely used Prepaid Card, which can be used in establishments accepting payment by Mastercard. The new card fee for HKD Personal Card and photo card is HKD60. The new card fee for the foreign currency cards are: EUR 6 (EUR Card)/USD7 (USD Personal and Gift Card) / JPY700 (JPY Card). 33 Finance UnionPay Prepaid Card is an UnionPay International authorized world-wide used Prepaid Card, which can be used in establishments accepting payment by UnionPay Card. The new card fee for Personal Card is HKD60.

Cardholders must be aged 16 or above.  ID proof and valid residential address proof of the latest 3 months are required for purchasing Personal Card

For the 33 Finance American Express® Prepaid Cards, the pre-set limit for Gift Card is HKD200 to HKD8,000, Personal Card limits are from a minimum of HKD200 to maximum of HKD200,000. For the 33 Finance Mastercard Prepaid Cards, the pre-set limit for Gift Card is HKD200 to HKD7,500; and Personal Card is HKD500 to HKD75,000 (HKD Card) / EUR50 to EUR8,500 (EUR Card) /USD65 to USD9,500 (USD Card) / JPY7,500 to JPY950,000 (JPY Card).For the 33 Finance UnionPay Prepaid Cards, the pre-set limit for Gift Card is HKD200 to HKD8,000, Personal Cards are a) minimum sum of HKD500 to maximum of HKD100,000, and b) minimum sum of HKD500 to maximum of  HKD200,000.

Fund reloading is only applicable to 33 Finance Prepaid Personal card.

Gift Card is non-reloadable.

You can reload the card through the following ways:

  1. Visit our office and reload by cash
  2. Transfer your payment through ATM, or bank in by cheque to our account in the following banks:
    Bank of Communications Co., Ltd. Hong Kong Branch
    or
    China Construction Bank (Asia) Corporation Limited
    or
    Bank of China (Hong Kong) Limited
  3. Transfer your payment through Faster Payment System (FPS) to our account (FPS ID:167381714) from any FPS participating local banks or Stored Value Facility (SVF).
  4. Reload in Circle K Convenience Stores by cash (Only for Mastercard and UnionPay Personal Prepaid Card in a maximum of HKD5000 per transaction)

The reload value for the 33 Finance American Express® Personal Card is from a minimum of HKD500 to a maximum of HKD100,000.The reload value for the 33 Finance Mastercard Prepaid Card is from a minimum of HKD200 (HKD Card) /EUR20( EUR Card) / USD30 (USD Card) / JPY2,000 (JPY Card) to a maximum of HKD75,000 (HKD Card) /EUR8,500 (EUR Card) / USD9,500 (USD Card) / JPY950,000 (JPY Card).The reload value for the 33 Finance UnionPay Prepaid Card is from a minimum of HKD200 to a maximum of HKD100,000 .Please visit www.33finance.com for the details of the reload handling fee.

33 Finance Prepaid Gift Card can be transferred only before signing at the back of the card.33 Finance Prepaid Personal Card cannot be transferred.

33 Finance American Express® Prepaid Cards can be used at any merchant that accepts American Express cards for payment purposes. 33 Finance Mastercard Prepaid Card can be used at any merchant that accept Mastercard for payment purpose.33 Finance UnionPay Prepaid Card can be used at any merchant that accept UnionPay for payment purpose.

You can draw cash with your 33 Finance Prepaid Personal Card.  However, 33 Finance Prepaid Gift Card does not have cash withdrawal function.

33 Finance American Express® Prepaid Cards can be used for online payment to merchants that accept American Express. 33 Finance Mastercard Prepaid Card can be used for online payment to the merchants that accept Mastercard. 33 Finance UnionPay Prepaid Card’s card number starts with 6244 can be used for online payment to the merchants that accept our UnionPay Prepaid Card (except for the merchants who use pre-authorization to process transactions). 33 Finance UnionPay Prepaid Card’s card number starts with 6291 does not support online payment in general. Besides, 33 Finance Prepaid Card does not support transaction required 3D secure authentication.

The 33 Finance Prepaid Gift Card and Personal Cards are valid for 12 months and 24 months from the date of purchase respectively.

You can activate by the following ways:

33 Finance American Express ®Prepaid Card:

  1. Call the 33 Finance American Express Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373.
  2. Login www.33finance.com
  3. Login our mobile APP

Method: Login with the 15-digit card number and the initial PIN printed on the back of the card to complete the activation process.

33 Finance Mastercard Prepaid Card:

  1. Call our customer service hotline (852) 3900 9888.
  2. Login www.33finance.com
  3. Login our mobile APP

Method: Login with the 16-digit card number and the initial PIN printed on the back of the card to complete the activation process.

33 Finance UnionPay Prepaid Card:

  1. Call the 33 Finance UnionPay Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373.
  2. Login www.33finance.com
  3. Login our mobile APP

Method: Login with the 16-digit card number and the initial PIN printed on the back of the card to complete the activation process.

After receiving the card, please sign with an inerasable pen immediately.

Yes, you may use the 33 Finance American Express® Prepaid Card for any purchase with merchants displaying the American Express logo, use the 33 Finance Mastercard Prepaid Card for any purchase with merchants displaying the Mastercard logo and use the 33 Finance UnionPay Prepaid Card for any purchase with merchants displaying the UnionPay logo. Foreign Currency transactions and/or overseas transactions handling fees apply. Please refer to the 33 Finance Pre-paid Card Fees and Charges Table. Card transactions in currencies other than the Card Currency will be converted into the Card Currency at a rate of exchange determined by reference to the exchange rate adopted by American Express (for American Express Prepaid Cards), Mastercard International (for Mastercard Prepaid Cards) and UnionPay International (for UnionPay Prepaid Cards) respectively on the date of conversion.

No, but Cardholder can apply for detailed transaction record. Fee per month’s record applied. Please refer to the 33 Finance Prepaid Card Fees and Charges Table for details.

Cardholders can check their account balance by the following ways:

33 Finance American Express® Prepaid Card:

via login to www.33finance.com, our mobile APP or calling the 33 Finance American Express® Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373 for free enquiry

33 Finance Mastercard Prepaid Card:

via login to www.33finance.com, our mobile APP or call our customer service hotline (852) 3900 9888 for free enquiry; via ATM, with a service charge of HKD 5 (HKD Card) / EUR 1(EUR Card) / USD1 (USD Card) / JPY100 (JPY Card) per transaction.

33 Finance UnionPay Prepaid Card:

via login to www.33finance.com, our mobile APP or calling the 33 Finance UnionPay Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373 for free enquiry; via ATM, with a service charge of HKD 5 per transaction

If a Personal Card is lost, stolen or jam in ATM, a replacement card may be issued upon request provided that the Prepaid Card has not been expired. A Card Replacement Fee applies, please refer to the 33 Finance Prepaid Card Fees and Charges table.  You will be liable for all the transactions in your Prepaid Card (including cash withdrawals) before we receive report of loss and theft from you.Gift Cards will not be replaced or have the remaining balance refunded if it is lost, stolen or captured by an ATM.

For 33 Finance American Express® Prepaid Cards: Cardholders can call the 33 Finance American Express Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373,login to Mobile App or login to www.33finance.com to change the PIN.

For 33 Finance Mastercard Prepaid Card: Cardholder can call 33 Financial Services Limited Customer Service Hotline (852) 3900 9888, login to Mobile App or login to www.33finance.com to change the PIN.

For 33 Finance UnionPay Prepaid Card: Cardholder can call the 33 Finance UnionPay Prepaid Card Hotline on (852) 3900 9833 / (86) 400 8137373, login to Mobile App or login to www.33finance.com to change the PIN.

After the card is activated, PIN cannot be reset. Cardholder  can bring along the card to 33 Financial Services Limited office to reissue a new card. Cardholders have to complete the “replacement application form” with cardholder information for record. Card replacement handling fee applies.  Please refer to the 33 Finance Prepaid Card Fees and Charges Table for details.

Return the error card to our office or service provider before the expiry date for cancellation , a new card can be re-issued free of service charge.

Yes, provided that the Prepaid Card is returned to us on or before the card expiry date for cancellation.   If there is any damage caused by misuse, a card replacement fee applies.  Please refer to the 33 Finance Prepaid Card Fees and Charges Table for details.

Please refer to the 33 Finance Prepaid Card Fees and Charges Table on www.33finance.com.

For both personal and gift card, you can:

  1. Visit our office and purchase by cash
  2. Transfer your payment through ATM, or bank in by cheque to our bank account in the following banks. You can then visit our office to get the card when the payment has been credited to our account.
    Bank of Communications Hong Kong Branch
    or
    China Construction Bank (Asia) Corporation Limited
    or
    Bank of China (Hong Kong) Limited
  3. Transfer your payment through Faster Payment System (FPS) to our account (FPS ID:167381714) from any FPS participating local banks or Stored Value Facility (SVF).
  4. Visit Circle K Convenience Stores to purchase by cash (gift card only)

One-Time Password Service is an added security feature against possible fraudulent use of your prepaid card. When you make an online transaction with your MasterCard Prepaid Card at a participating 3D Secure online merchant, you will receive a 6 digits One-Time Password through an SMS to your registered mobile number. Simply enter the One-Time Password to authenticate your transaction. And there is no service charge for this service.

For MasterCard Personal Prepaid Card, no registration is required for One-Time Password. The One-Time Password will be sent via SMS to your registered mobile number in our system when each time that you perform an online transaction. Please ensure your registered mobile number with us is valid and updated.

For MasterCard Gift Card, you should log into your account with your gift card through our website (www.33finance.com) to register your personal information (ID Number and customer name for verification) and valid mobile number (with area code: e.g. HK: 852; Mainland China: 86). You can follow the below steps:

  1. Log in from “Cardholder Login” on www.33finance.com and choose Customer Information Update
  2. Fill in your ID information and name
  3. Fill in your mobile number, area code (no “+” sign) and submit
  4. It will take 2 working days to complete the updates.

For MasterCard Personal Prepaid Card, you can send email to customer.services@33finance.com and request for changing registered mobile number.

For MasterCard Gift Card, you can call our customer service hotline for changing the mobile number after verified your personal information.

Having the One-Time Password will provide additional security to your prepaid card and enhance protection to you while online shopping

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