FAQs
    • Q.01
    • What is 33 Finance Prepaid Card? Any issuing charges?
    • Ans.
    • A.01
    • 33 Finance  Prepaid Card includes Mastercard and UnionPay cards to cater for the different needs and preferences of our customers.33 Finance Mastercard Prepaid Card is an International Mastercard authorized, world-widely used  Prepaid Card, which can  be used in establishments accepting payment by Mastercard. The new card fee for HKD Personal Card and photo card is HKD50.00.  The new card fee for the foreign currency cards are: EUR 4(EUR Card)/USD4 (USD Personal and Gift Card) / JPY400 (JPY Card).33 Finance UnionPay Prepaid Card is an UnionPay International authorized world-wide used Prepaid Card, which can be used in establishments accepting payment by UnionPay Card.  The new card fee for Personal Card is HKD50.
    • Q.02
    • Who can purchase 33 Finance Personal Prepaid Card?
    • Ans.
    • A.02
    • Cardholders must be aged 16 or above.  ID proof and valid residential address proof of the latest 3 months are required for purchasing Personal Card
    • Q.03
    • Does 33 Finance  Prepaid Card have any pre-set card limit?
    • Ans.
    • A.03
    • For the 33 Finance Mastercard Prepaid Cards, the pre-set limit for Gift Card is HKD200 to HKD7,500; and Personal Card is HKD500 to HKD75,000 (HKD Card) / EUR50 to EUR8,500 (EUR Card) /USD65 to USD9,500 (USD Card) / JPY7,500 to JPY950,000 (JPY Card).For the 33 Finance UnionPay Prepaid Cards, the pre-set limit for Gift Card is HKD200 to HKD8,000, Personal Cards are a) minimum sum of HKD500 to maximum of HKD100,000, and b) minimum sum of HKD500 to maximum of  HKD200,000.
    • Q.04
    • Is the 33 Finance Prepaid Card reloadable?
    • Ans.
    • A.04
    • Fund reloading is only applicable to 33 Finance Prepaid Personal card.  Gift Card is non-reloadable.
    • Q.05
    • How to reload value of 33 Finance Personal Prepaid Card?
    • Ans.
    • A.05
    • You can reload the card through the following ways:
      1. Visit our office and reload by cash
      2. Transfer your payment through ATM, or bank in by cheque to our account in the following banks:
        Bank of Communications Co., Ltd. Hong Kong Branch
        or
        China Construction Bank (Asia) Corporation Limited
        or
        Bank of China (Hong Kong) Limited
      3. Reload in Circle K Convenience Stores by cash (in a maximum of HKD5000 per transaction)
    • Q.06
    • What is the minimum and maximum amount of each reloading?
    • Ans.
    • A.06
    • The reload value for the 33 Finance Mastercard Prepaid Card is from a minimum of HKD200 (HKD Card) /EUR20( EUR Card) / USD30 (USD Card) / JPY2,000 (JPY Card) to a maximum of HKD75,000 (HKD Card) /EUR8,500 (EUR Card) / USD9,500 (USD Card) / JPY950,000 (JPY Card).The reload value for the 33 Finance UnionPay Prepaid Card is from a minimum of HKD200 to a maximum of HKD100,000 (for the card with pre-determined limit of HKD100,000) and HKD200,000 (for the card with pre-determined limit of HKD200,000).Please visit www.33finance.com for the details of the reload handling fee.
    • Q.07
    • Can I transfer the ownership of 33 Finance Prepaid Card?
    • Ans.
    • A.07
    • 33 Finance Prepaid Gift Card can be transferred only before signing at the back of the card.33 Finance Prepaid Personal Card cannot be transferred.
    • Q.08
    • Where can I use my 33 Finance Prepaid Card?
    • Ans.
    • A.08
    • 33 Finance Mastercard Prepaid Card can be used at any merchant that accept Mastercard for payment purpose.33 Finance UnionPay Prepaid Card can be used at any merchant that accept UnionPay for payment purpose.
    • Q.09
    • Can I withdraw cash from 33 Finance Prepaid Card?
    • Ans.
    • A.09
    • You can draw cash with your 33 Finance Prepaid Personal Card.  However, 33 Finance Prepaid Gift Card does not have cash withdrawal function.
    • Q.10
    • Can I use 33 Finance Prepaid  Card to settle online payment?
    • Ans.
    • A.10
    • 33 Finance Mastercard Prepaid Card can be used for online payment to  the merchants that accept Mastercard.33 Finance UnionPay Prepaid Card’s card number starts with 6244 can be used for online payment to the merchants that accept our UnionPay Prepaid Card(except for the merchants who use pre-authorization to process transactions).  33 Finance UnionPay Prepaid Card’s card number starts with 6291 does not support online payment in general.
    • Q.11
    • Does any expiry date of 33 Finance Prepaid Card?
    • Ans.
    • A.11
    • The 33 Finance Prepaid Gift Card and Personal Cards are valid for 12 months and 24 months from the date of purchase respectively.
    • Q.12
    • How to activate my 33 Finance Prepaid Card?
    • Ans.
    • A.12
    • You can activate by the following ways:
      33 Finance Mastercard Prepaid Card:

      1. Call our customer service hotline (852) 3900 9888.
      2. Login www.33finance.com
      3. Login our mobile APP

      Method: Login with the 16-digit card number and the initial PIN printed on the back of the card to complete the activation process.
      33 Finance UnionPay Prepaid Card:

      1. Call the 33 Finance UnionPay Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373.
      2. Login www.33finance.com

      Method: Login with the 16-digit card number and the initial PIN printed on the back of the card to complete the activation process.

    • Q.13
    • When should I sign on the 33 Finance Prepaid Card?
    • Ans.
    • A.13
    • After receiving the card, please sign with an inerasable pen immediately.
    • Q.14
    • Can I use 33 Finance Prepaid Card for payment in overseas?
    • Ans.
    • A.14
    • Yes, you can use the 33 Finance Mastercard Prepaid Card for any purchase with merchants displaying the Mastercard logo and use the 33 Finance UnionPay Prepaid Card for any purchase with merchants displaying the UnionPay logo.Foreign Currency transactions and/or overseas transactions handling fees apply.  Please refer to the 33 Finance Pre-paid Card Fees and Charges Table.  Card transactions in currencies other than the Card Currency will be converted into the Card Currency at a rate of exchange determined by reference to the exchange rate adopted  by Mastercard International (for Mastercard Prepaid Cards) and UnionPay International (for UnionPay Prepaid Cards) respectively on the date of conversion.
    • Q.15
    • Is there any monthly statement providing?
    • Ans.
    • A.15
    • No, but Cardholder can apply for detailed transaction record. Fee per month’s record applied. Please refer to the 33 Finance Prepaid Card Fees and Charges Table for details.
    • Q.16
    • How to check my balance of 33 Finance Prepaid Card?
    • Ans.
    • A.16
    • Cardholders can check their account balance by the following ways:
      33 Finance Mastercard Prepaid Card:
      via login to www.33finance.com, our mobile APP or call our customer service hotline (852) 3900 9888 for free enquiry; via ATM, with a service charge of HKD 5 (HKD Card) / EUR 1(EUR Card) / USD1 (USD Card) / JPY100 (JPY Card) per transaction.
      33 Finance UnionPay Prepaid Card:
      via calling the 33 Finance UnionPay Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373 or login to www.33finance.com for free enquiry; via ATM, with a service charge of HKD 5 per transaction
    • Q.17
    • If my 33 Finance Prepaid Card is lost, stolen or jam in ATM, can I reissue the card?
    • Ans.
    • A.17
    • If a Personal Card is lost, stolen or jam in ATM, a replacement card may be issued upon request provided that the Prepaid Card has not been expired. A Card Replacement Fee applies, please refer to the 33 Finance Prepaid Card Fees and Charges table.  You will be liable for all the transactions in your Prepaid Card (including cash withdrawals) before we receive report of loss and theft from you.Gift Cards will not be replaced or have the remaining balance refunded if it is lost, stolen or captured by an ATM.
    • Q.18
    • How to change the 33 Finance Prepaid Card’s initial PIN ?
    • Ans.
    • A.18
    • For 33 Finance Mastercard Prepaid Card: Cardholder can call 33 Financial Services Limited Customer Service Hotline (852) 3900 9888, login to Mobile App or login to www.33finance.com to change the PIN.For 33 Finance UnionPay Prepaid Card: Cardholder can call the 33 Finance UnionPay Prepaid Card Hotline on (852) 3900 9833 / (86) 400 8137373 or login to www.33finance.com to change the PIN
    • Q.19
    • What if I forget my 33 Finance Prepaid Card PIN?
    • Ans.
    • A.19
    • After the card is activated, PIN cannot be reset. Cardholder  can bring along the card to 33 Financial Services Limited office to reissue a new card. Cardholders have to complete the “replacement application form” with cardholder information for record. Card replacement handling fee applies.  Please refer to the 33 Finance Prepaid Card Fees and Charges Table for details.
    • Q.20
    • If the 33 Finance  Prepaid Card has errors  and cannot be used properly, will a new card be re-issued?
    • Ans.
    • A.20
    • Return the error card to our office or service provider before the expiry date for cancellation , a new card can be re-issued free of service charge.
    • Q.21
    •  If the 33 Finance  Prepaid Card is damaged, will a new card be re-issued?
    • Ans.
    • A.21
    • Yes, provided that the Prepaid Card is returned to us on or before the card expiry date for cancellation.   If there is any damage caused by misuse, a card replacement fee applies.  Please refer to the 33 Finance Prepaid Card Fees and Charges Table for details.
    • Q.22
    • Any other charges for 33 Finance Prepaid Card?
    • Ans.
    • A.22
    • Please refer to the 33 Finance Prepaid Card Fees and Charges Table on www.33finance.com.
    • Q.23
    • Which payment method to purchase a new Prepaid card?
    • Ans.
    • A.23
    • For both personal and gift card, you can:
      1. Visit our office and purchase by cash
      2. Transfer your payment through ATM, or bank in by cheque to our bank account in the following banks. You can then visit our office to get the card when the payment has been credited to our account.
        Bank of Communications Hong Kong Branch
        or
        China Construction Bank (Asia) Corporation Limited
        or
        Bank of China (Hong Kong) Limited
      3. Visit Circle K Convenience Stores to purchase by cash (gift card only)