Cardholder Services
    • User guides
    • No additional receipt will be issued from the merchant. The printed receipt with the merchant name from the terminal is regarded as the proof of purchase.
    • The Personal Card is valid for two years. The monthly card management fee will be waived for the first 12 months. A card management fee of HKD10 ( HKD Card) / EUR1 (EUR Card) / USD1 (USD Card) / JPY100 (JPY Card) per month will be charged from the 13th month after the Card is issued. The expired Personal Card will be deactivated automatically. For expired Personal Card, an expired card management fee of HKD50 (HKD Card) / EUR7 (EUR Card) / USD7 (USD Card) / JPY700 (JPY Card) per month will be charged until there is no value remains on the Card. Should Cardholder wants to continue to use the Card after the expiry date, please come to the designated offices of 33 Financial Services Limited to purchase a new replacement card with a minimum value of HKD500 (HKD Card) / EUR50 (EUR Card) / USD65 (USD Card) / JPY7,500 (JPY Card)  and transfer the remaining balance in the expired card to the new Card. A handling fee of HKD80 (HKD Card) / EUR10 (EUR Card) / USD10 (USD Card) / JPY1,000 (JPY Card) per new card will be charged.
    • The Gift Card is not for cash withdrawal. The value of two or more Gift Cards cannot be combined. If the Gift Card is lost or stolen, it will not be replaced and the remaining balance is not refundable.
    • Please prevent any damage and keep the card clean and protected.
    • Cardholders’ notes
    • 33 Finance Mastercard Prepaid Card: The ‘valid thru’  date on the card face is in the format of “Month/ Year”. For example, “08/18” means the validity period of that piece of card is  until 31/8/2018. The actual expiration calculation of the card (12 months for Gift Card and 24 months for Personal Card) is based on the date the card is purchased and the initial amount is loaded on the card.
    • 33 Finance UnionPay Prepaid Card: The expiration calculation of the card (12 months for Gift Card and 24 months for Personal Card) is based on the date the card is purchase and the initial amount is loaded on the card.  Cardholder can enter the 33 Finance Prepaid Card Enquiry Platform by calling the 33 Finance UnionPay Prepaid Card Hotline at (852) 3900 3933 / (86) 400 8137373 or login via www.33finance.com to check for the card expiry date.
    • The PIN is on the back of the card and covered by silver scratch panel. Mastercard cardholder can call 33 Financial Services Limited Hong Kong Customer Service Hotline at (852) 3900 9888, login our mobile APP  or visit website at www.33finance.com to change the PIN.  UnionPay cardholder can call 33 Finance UnionPay Prepaid Card Hotline at (852) 3900 9833 / (86) 400 8137373 or login via www.33finance.com to change the PIN.
    • 33 Finance Mastercard Prepaid Card: The value of Gift Card is issued in units of HKD200 to HKD7,500.  The value of Personal Cards are HKD500 to HKD75,000 (HKD Card) / EUR50 to EUR8,500 (EUR Card) / USD65 to USD9,500 (USD Card) / JPY7,500 to JPY950,000 (JPY Card).
    • 33 Finance UnionPay Prepaid Card: The value of Gift Card is issued in units of HKD200 to HKD8,000.  The Personal Card are with two types of pre-determined values: a card with value of HKD500 to HKD100,000 and a card with value of HKD500 to HKD200,000.
    • Each customer can hold a maximum of two Personal Cards issued by 33 Financial Services Limited with a total limit of the two cards not exceeding HKD200,000 (or equivalent) or one 33 Finance UnionPay Personal Prepaid Card with pre-determined maximum limit of HKD200,000 at a time.
    • Reminder
    • Cardholders must check their card number and the amount carefully after spending to avoid unnecessary losses.
    • 33 Financial Services Limited shall not be responsible for any refusal of a merchant to accept the prepaid card for payment in respect of any transaction. Under no circumstances shall we be responsible for handling any disputes or any other matter in relation to any transaction. The 33 Finance Prepaid Card Terms and Conditions is governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong”).